Careers

Marketing/Accounts Coordinator

ACCOUNT COORDINATOR SUMMARY
Customer Service, Project Coordination &  Production


The Account Coordinator is essential to the aid of the Account Manager and President as a first point of contact for customer service, project coordination and production execution; blending a combination of organization, administrative techniques and experience in customer service to provide opportunity to assist with delivering the client projects on time and within budget.  This position is a remote position, so the candidate MUST be able to work independent and within a digital environment.


SKILLS, QUALIFICATIONS & EXPERIENCE

– Strong command of the English language (reading, writing and oral)

– Ability to type 50-80 words per minute

– Working knowledge of Apple OS X / Windows

– Working knowledge of internet browsers (Chrome, Firefox, Safari, Edge)

– Working knowledge of Social Media (Posting, Reading reports and understanding the merits of how it works)

– 1-3 years in customer service, administrative assisting, reception and clerical duties

– Ability to take constructive criticism and direction easily and without issue

– Strong scheduling ability

– Excellent attention to detail

– Excellent multi-tasking ability

– Extroverted and team oriented

– Well spoken and mannered in public, during meetings and over the phone

– Objective ability in challenging situations and able to resource information efficiently and quickly

– Ability to predict a client’s wants, needs or objectives in a short period of time

– A computer (with multiple monitors) and an internet connection with 25megs or more download / 5-10Megs upload.





ASSETS (GREAT TO HAVE BUT NOT MANDATORY)

– A certificate, diploma or degree in Sales, Marketing/Advertising, Commerce, Business, or Communications for Marketing/Business

– Working knowledge of Google Documents: Spreadsheets, Word Documents, and Powerpoint Presentations a must

– Working knowledge of instant messaging software (training will be provided)

– Working knowledge of Project Management Software (training will be provided)

– Working knowledge of Google Drive & Google Calendar (training will be provided)

– Working knowledge of Android operating systems

– Working knowledge of WordPress ( Content Management System) (training will be provided)

– Working knowledge of Mailchimp E-Newsletter System (training will be provided)

– Working knowledge of QBO (Quickbooks Online).   (training will be provided)

– Knowledge of email administration and troubleshooting (training will be provided)

– Knowledge of server administration using cPanel or Web Host Manager (training will be provided)

– Understanding of common sales terminology (such as B2B, CRM, lead generation, opt-in, quota, etc.)

– Personal vehicle for occasional transportation to meetings within Hamilton or in the GTA

– First Aid Certificate/Training (a benefit but not required)


Being an Account Coordinator at FPM3 allows you to constantly communicate with clients and fellow colleagues. Whether you’re handling daily project requests, to administering accounts and preparing monthly plans for the Account Manager or President to execute, or participating in creative brainstorm sessions to better serve current accounts, you are sure to be always engaged with the versatility of this position.

Duties will include: 

– Prepare a daily/weekly agenda of tasks to complete (Accounts, production planning, etc.)

– Complete any tasks outlined by Account Manager/President assigned through CRM

– Regularly update client contacts, and opportunities in CRM (Contact Resource Management system) with values, forecast close dates, update notes, etc.

– Research new topics related to our industry and schedule or assist with proofing blogs each month

– Ensure preparation for meetings and presentations with research and documentation required

– Audit client contact information regularly of all clients and ensure all contact information is up to date within Sales CRM (update their address, phone numbers, add new contacts within the same company, or change some notes)

– Meet with suppliers on occasion and take information for estimating on behalf of the Account Manager (copywriters, web, blog writers, coders, etc.)

– Participate in regular internal meetings and reviews with team on project progress, training and other important points and provide feedback whenever possible

– Assist Account Manager in writing and preparing RFP submissions using a strategy and appropriate information within deadline

– Assist Account Manager / President in taking quote/estimate requests and prepare estimate information with internal staff and present formal estimates or proposals to current or prospective clients

PROJECT COORDINATING

– Assist Account Manager / President in preparation of production briefs complete with relevant information and due date based on client requests via email, phone or creative meeting

– Assist Account Manager / President in proofing all completed project briefs and submit to client for review and advise client of a timeframe to proof the work and get back in touch

PROGRESS REVIEWS 

– At FPM3 we believe in longevity which comes with investment in continuous training and professional development of our staff. We achieve this through continuous reviews, support and coaching of each employee following the below schedule of reviews.

– One month performance evaluation

– Two month performance evaluation

– Annual performance evaluation


POSITION PARTICULARS

START DATE:
– Immediate

TERM:
– 3-month contract potentially leading to full-time

PAY RATE (ENTRY-LEVEL):
– $17/hr to start with overtime (paid hourly, bi-weekly)

HOURS:
– 8:30AM to 5:30PM Monday-Friday, 37.5-44 hours, some evenings + weekends as required

MANAGEMENT:
– Adam Oldfield, President/CEO

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