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FPM3 ACCOUNT COORDINATOR Customer Service, Project Coordination & Sales SUMMARY: The Account Coordinator is essential to the aid of the Accounts Department and operation of the organization in the way they help as a first point of contact for customer service, project coordination and sales; blending a combination of sales aptitude, administrative techniques and experience in customer service to provide opportunity to bring in new business, and maintain existing client accounts and projects. SKILLS, QUALIFICATIONS & EXPERIENCE: MANDATORY: - Strong command of the English language (reading, writing and oral) - Ability to type 60-80 words per minute - Working knowledge of Apple OSX - Working knowledge of internet browsers (Chrome, Firefox, Safari, IE) - Working knowledge of Facebook, Twitter, YouTube, Pinterest, Instagram and LinkedIn - 1-3 years in customer service, administrative assisting, reception and clerical duties - Ability to take constructive criticism and direction easily and without issue - Strong scheduling ability - Excellent attention to detail - Excellent multi-tasking ability - Extroverted and team oriented - Well spoken and mannered in public, during meetings and over the phone - Objective ability in challenging situations and able to resource information efficiently and quickly - Ability to predict a client’s wants, needs or objectives in a short period of time - Current Ontario G2/G Driver’s License ASSETS (GREAT TO HAVE BUT NOT MANDATORY): - A certificate, diploma or degree in Sales, Marketing/Advertising, Commerce, Business, or Communications for Marketing/Business - Working knowledge of Google Documents: Spreadsheets, Word Documents, and Powerpoint Presentations a must - Working knowledge of Skype instant messaging software (training will be provided) - Working knowledge of Mavenlink Project Management Software (training will be provided) - Working knowledge of Google Insightly, Google Drive & Google Calendar (training will be provided) - Working knowledge of Android operating system (4.4.2) - Working knowledge of Yammer (training will be provided) - Working knowledge of Wordpress Content Management System (training will be provided) - Working knowledge of Mailchimp E-Newsletter System (training will be provided) - Working knowledge of Quickbooks Online (training will be provided) - Knowledge of email administration and troubleshooting (training will be provided) - Knowledge of server administration using CPanel or Web Host Manager (training will be provided) - Understanding of common sales terminology (such as B2B, cold calling, CRM, lead generation, opt-in, quota, etc.) - Personal vehicle for occasional transportation to meetings within Hamilton or in the GTA - First Aid Certificate/Training (a benefit but not required) SPECIFIC JOB DUTIES (Full List) - Being an Account Coordinator at FPM3 allows you to constantly communicate with clients and fellow colleagues. Whether you’re handling daily project requests, to administering accounts and preparing monthly plans for the President/Account Manager to execute, or participating in creative brainstorm sessions to better serve current accounts, you are sure to be always engaged with the versatility of this position. ADMINISTRATIVE ACCOUNT COORDINATING: - Prepare a daily/weekly agenda of tasks to complete (administrative, cold calling, planning, etc.) - Complete any administrative tasks outlined by Accounts Manager assigned through CRM - Regularly update client contacts, and opportunities in CRM (Contact Resource Management system) with $ values, forecast close dates, update notes, etc. - Research new topics related to our industry and write a blog for 30 minutes each week - Ensure preparation for meetings and presentations with research and documentation required - Audit client contact information regularly (weekly for one hour) of all clients and ensure all contact information is up to date within Sales CRM (update their address, phone numbers, add new contacts within the same company, or change some notes) - Meet with suppliers on occasion and take information for estimating on behalf of the Accounts Manager (copywriters, coders, etc.) - Participate in regular internal meetings and reviews with Management regarding progress, training and other important points and provide feedback whenever possible - Assist Accounts Manager in writing and preparing RFP submissions using a strategy and appropriate information within deadline - Assist Accounts Manager in taking quote/estimate requests and prepare estimate information with internal staff and present formal estimates or proposals to current or prospective clients PROJECT COORDINATING: - Assist President/Account Manager in preparation of production briefs complete with relevant information and due date based on client requests via email, phone or creative meeting - Assist Accounts Manager in proofing all completed project briefs in inbox and submit to client for review and advise client of a timeframe to proof the work and get back in touch PROGRESS REVIEWS - At FPM3 we believe in longevity which comes with investment in continuous training and professional development of our staff. We achieve this through continuous reviews, support and coaching of each employee following the below schedule of reviews. - One month performance evaluation - Two month performance evaluation - Annual performance evaluation at the 1 year term for consideration of continued agreement. POSITION PARTICULARS: START DATE: - June 2018 PAY RATE (ENTRY-LEVEL): - Starting $15.50 - $17 HOURS: - 8:30AM to 5:30PM Monday-Friday, 37.5 hours minimum, some evenings + weekends as required, up to a max of 44 hours per week (some overtime if required) MANAGEMENT: - Adam Oldfield - President, Shalynn Hamilton - Account Manager
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